FAQs

1. How does dress hire work?

Choose your dress, select your hire date, and complete your booking online.
You can pick up your dress in Rolleston or have it couriered NZ-wide.
After your event, simply return it in the provided courier bag by the agreed date.

2. When should I book my dress?

As early as possible!
Popular styles book out 2–6 weeks in advance.
Booking early guarantees your size and date.

3. Do I need to clean the dress after wearing it?

No - we handle all professional dry-cleaning.
Just return the dress as is (but please avoid makeup/fake tan transfer where possible).

4. What if the dress arrives and doesn’t fit?

Contact us on the same day you receive it.
If unworn, we can offer:

  • Store credit

  • A transfer to another available dress

(Refunds depend on timing - please see our Terms & Conditions.)

5. What happens if the dress gets damaged?

Minor wear is okay, but significant damage (tears, burns, large stains) may incur repair or replacement fees up to the full retail value.
Please be careful with:

  • Fake tan

  • Makeup

  • Jewellery snags

  • Red wine

  • Sitting on rough surfaces

6. What if I return the dress late?

A daily late fee may apply, up to the full retail value of the dress.
If the next customer’s booking is impacted, additional fees may apply.
Please return your dress on time to avoid charges.

7. Do you offer try-ons?

Yes!
We offer in-person try-ons in Rolleston by appointment.
Email hello@baxtobasics.co.nz to book a slot or book online using our "Book a Try-On" service on our website.

8. How does shipping work?

We courier nationwide using tracked overnight delivery.
Your dress usually arrives 1–2 days before your event.
Please allow extra time for rural addresses.

Return shipping options depend on your booking - some customers courier back, some drop off.

9. What if the courier is delayed?

Courier delays are outside our control.
We will always dispatch your dress with plenty of time, but we cannot refund if shipping delays occur (see Terms & Conditions).

10. Do you require ID?

Sometimes - for high-value garments we may ask for:

  • Driver’s license

  • Proof of address

This helps protect both you and the business.

11. Can I cancel my booking?

  • More than 7 days before hire: refund (minus small admin fee) or store credit

  • Within 7 days: hire fee is non-refundable

We can usually transfer your hire to another available date.

12. Can I hire multiple dresses at once?

Absolutely - perfect for events, photoshoots, or weekends away.
Each dress will need its own booking.

14. How do I contact you?

📩 Email: hello@baxtobasics.co.nz
📍 Location: Rolleston, Canterbury